Meter Reading


STEP 1   Locate your meter box, generally found towards the front of a property, near the street, on the edge of the right-of-way. The box is typically in a direct line with the main outside faucet. It is housed in a black plastic box usually with a small cast iron reading lid. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. These meters measure water in gallons.  For the residential meter, each rotation of the dial measures 0.10 gallons.   Notice the decimal point to the left of the first number on the right side.  Read the number display from left to right to get the correct reading in gallons.  The layout for the numbers is 0000000.0 gallons.  This is your meter reading. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If the red needle is turning, you have water going through the meter.  If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

Customer AMR Meter Handout Customer AMR Meter Handout